Carley Lamps™ - Frequently Asked Questions (FAQ)
Q: If the product I order is out of stock - how long does it take to build?
Q: How fast can Carley ship me products that are in stock?
Q: How long does it take to get a custom made lamp, reflector or I/R Source built?
Q: Can I speak directly to a Carley Lamps™ Engineer?
Q: Can Carley Lamps™ quote me a price on a custom product that they haven't built yet?
Q: Do Carley Lamps™ produce much ultra violet light or infra red light?
Q: Does Carley Lamps™ offer all styles of replacement medical lamps?
Q: What is the big deal with halogen lamps?
Q: How do I pay for my order of lamps?
Q: Can I have net 30 credit if I am an international customer?
Q: What is the fee for a prototype lamp, reflector or I/R source?
Q: What methods are available for shipment of product orders from Carley Lamps™?
Q: How fast can Carley ship me products that are in stock?
Q: How long does it take to get a custom made lamp, reflector or I/R Source built?
Q: Can I speak directly to a Carley Lamps™ Engineer?
Q: Can Carley Lamps™ quote me a price on a custom product that they haven't built yet?
Q: Do Carley Lamps™ produce much ultra violet light or infra red light?
Q: Does Carley Lamps™ offer all styles of replacement medical lamps?
Q: What is the big deal with halogen lamps?
Q: How do I pay for my order of lamps?
Q: Can I have net 30 credit if I am an international customer?
Q: What is the fee for a prototype lamp, reflector or I/R source?
Q: What methods are available for shipment of product orders from Carley Lamps™?
| Q: | If the product I order is out of stock - how long does it take to build? |
| A: | To build your lamp, times run as short as 2 weeks and as long as 8 weeks depending on our current production schedule. The time frame is also dependent upon the availability of raw materials and how many units have been ordered. |
| Q: | How fast can Carley ship me products that are in stock? |
| A: | It may take 2 to 3 days at times, but normally we ship the next day. Order early for best results. |
| Q: | How long does it take to get a custom made lamp, reflector or I/R Source built? |
| A: | It normally takes from 6 to 8 weeks once all of your specifications are defined. |
| Q: | Can I speak directly to a Carley Lamps™ Engineer? |
| A: | Yes, you can speak directly to a Carley Lamps™ engineer, but we request you work with our Customer Service Representative first as they will be happy to direct you to the appropriate resources at Carley Lamps™. |
| Q: | Can Carley Lamps™ quote me a price on a custom product that they haven't built yet? |
| A: | Carley can give you a quote if we have built a similar product and have a reasonable idea of the cost involved. If Carley has no idea what the costs involved are, we will request you order a prototype so you can verify the product's performance. Carley can then quote different quantities for the product in question, once we have determined the cost involved in producing your product. |
| Q: | Do Carley Lamps™ produce much ultra violet light or infra red light? |
| A: | Carley Lamps™ provide almost no UV light. Carley Lamps™ transmit Infra Red light out to roughly 3+ microns, and Carley I/R Sources transmit well beyond 16+ microns. |
| Q: | Does Carley Lamps™ offer all styles of replacement medical lamps? |
| A: | Carley Lamps™ has several styles of replacement medical lamps and normally can produce any style we presently do not carry. If you can send a print of the lamp in question or even a burned out sample, this will help us to determine if we can produce it. |
| Q: | What is the big deal with halogen lamps? |
| A: | A Halogen Lamp is a Gas Filled Llamp using Argon, Krypton or Xenon which has a small amount of Halogen gas inside of it. The Halogen gas acts as a "Cleaning Solution" inside of the lamp. This keeps the inside of the lamp clean enabling all of the light the filament produces to shine out of the lamp. A Dirty Lamp traps some of the filament's light inside of the lamp itself. The addition of the Halogen gas is an extra step in producing the lamp. This is why Halogen Lamps cost more than regular Gas Filled Lamps. |
| Q: | How do I pay for my order of lamps? |
| A: | You can pay for your order by C.O.D., pre-payment by check or bank transfer or by establishing a net 30 days credit account. If you would like a net 30 account, please send your local bank information, 5 current credit references and include their fax numbers and e-mail addresses if possible. We accept Visa, Mastercard and American Express. A service charge of 2.5% will be added to all credit card purchases. |
| Q: | Can I have net 30 credit if I am an international customer? |
| A: | It is best for International Customers to pre-pay by bank transfer or check. If you insist on net 30 credit, this can be granted to you only after you have established yourself as a good candidate for credit by pre-paying for your first 3 orders. |
| Q: | What is the fee for a prototype lamp, reflector or I/R source? |
| A: | Prototypes normally cost between $1,500 up to $2,500 +/- depending on how many parts you need and the difficulty of manufacturing the prototype. Each prototype must be quoted individually and all prototypes must be pre-paid. |
| Q: | What methods are available for shipment of product orders from Carley Lamps™? |
| A: | Carley Lamps™ ships out orders by UPS, Federal Express and the U.S. Postal Service. If a customer wantes to use U.S. Mail to ship an order, Carley Lamps™ charges a minimum fee of $20.00 per box to ship out a special request. This fee helps to cover the cost of custom handling your order (delivery to our nearest post office) versus UPS or Federal Express which pick up shipments directly. U.S. Mail shipments are insured up to $500.00 and orders must be fully covered by insurance. |